FAQ - Frequently Asked Questions

Shipping

When will my order be shipped?

All orders are processed within 1-3 business days. Once shipped, you'll receive a confirmation email with your tracking number.

How long does delivery take?

Average delivery time is 5-12 business days, depending on the destination.

Do you offer free shipping?

Yes, we offer free worldwide shipping on orders over 49$

Returns & Refunds

Can I return an item?

Absolutely. You can request a return within 14 days of delivery, as long as the item is unused and in perfect condition.

How do I request a return?

Simply email us at lybrea.jewelry@gmail.com with your order number and reason for the return. We'll get back to you with the next steps.

Products

What materials are Lybréa jewels made of?

Our jewelry is made from high-quality stainless steel and durable alloy materials, designed to resist fading and maintain their shine over time. Each piece is selected for its beauty, comfort, and timeless design.

Are your jewels waterproof?

Most pieces are waterproof, but we recommend avoiding direct contact with water, perfumes, and creams to keep them shining longer.

How can I take care of my jewelry?

Store them in a dry place and clean gently with a soft cloth after use. 

Orders

I entered the wrong address, what can I do?

Contact us as soon as possible at lybrea.jewelry@gmail.com

If your order hasn't shipped yet, we'll correct the address right away.

Contact

For any other questions or help, we're always here : 

lybrea.jewelry@gmail.com